Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Thunder Bay Maple Supply to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Thunder Bay Maple Supply shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    4350 N. Grand Lake Hwy
    Posen, MI 49776

    Delivery shall be deemed to have been made by You to Thunder Bay Maple Supply five (5) days after the date sent.



  • Copyright
  • All content appearing on this Web site is the property of:

    Thunder Bay Maple Supply
    4350 N. Grand Lake Hwy
    Posen, MI 49776

    Copyright © 2011-2017 Thunder Bay Maple Supply. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2017 Thunder Bay Maple Supply. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Thunder Bay Maple Supply. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Thunder Bay Maple Supply or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Thunder Bay Maple Supply and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Thunder Bay Maple Supply believes that customer conduct violates applicable law or is harmful to the interests of Thunder Bay Maple Supply and its subsidiaries.



  • Privacy Policy
  • Thunder Bay Maple Supply use of personal information that you may submit to Thunder Bay Maple Supply through this Web site is governed by the Thunder Bay Maple Supply Privacy Policy.

     

    We take our customer's privacy very seriously here.  We do not share your information with anyone unless we personally ask your permission first.  We do not store payment information either.  We want you to feel safe and confident shopping with us!



  • Consumer Agreement
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  • Shipping & Delivery
  • At this time, Thunder Bay Maple Supply ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Thunder Bay Maple Supply ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Thunder Bay Maple Supply is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • Thunder Bay Maple Supply charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Thunder Bay Maple Supply reserves the right to change its payment procedures at any time without prior notice to you.

    RETURN POLICY: 
    Unopened, unused inventory items can be returned within 30 days for a full refund. 
    Special order items vary depending on the company, but we honor their rules and 
    regulations for returns on RO machines, Evaporators, Stacks, Tanks and pumps.

    Returns after 30 days will be subject to a 10% restocking fee on unopened, unused 
    items. Refunds will be available as in-store credit only. 

    Items that have been opened or used will be evaluated for value and bought as a 
    used item, or placed on consignment. 

    Thank you!


  • Store Hours
  • Business hours are:

    Monday - 9am to 4:30pm

    Tuesday - 9am to 4:30pm

    Wednesday - 9am to 4:30pm

    Thursday - 9am to 4:30pm

    Friday - 9am to 4:30pm

    Saturday - 9am to 3pm

    Sunday - CLOSED

     

    After hours appointments are available, just call us at (989)766-2593 to set up a time that works for you!